Easocare

General 16

• What documents are required for verification?
• Why do I need a WhatsApp integrated online pharmacy store?
• How are order updates sent to our customers?
• Do I need to add all the medicines to my online store?
• How do I adjust my store timings?

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Billing & Pricing 3

• What shall I do if I face issues or I have a question?
• Are there any hidden fees?
• How does the pricing work?

Orders 18

• How do I know if I received a new order?
• How can I accept an order?
• What if I don’t have the stock of an item in the order?
• What if the MRP of the item is different that my current batch at the pharmacy?
• How can I change status of the order?

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Payments & Settlements 7

• How can I add/change my bank account details?
• Is there a transaction fee for an order which is paid online?
• How much time does it take to receive the money to my account?
• How can I check my recent settlements?
• Does Easocare charge any commission on my order?

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Marketing 3

• How often are the marketing banners updated in the mobile app?
• Can I change the text/elements in the marketing banners?
• How can I send automated messages on WhatsApp?

Quick Tutorials 6

• How to fulfill an order?
• How to edit an order?
• How do I add medicines if the customer has only uploaded a prescription?
• How to check settlements?
• How do I adjust my store timings?

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