Orders

How do I complete an order?
You can complete the order once the order is Out for Delivery or Ready for Pickup 1. Out for Delivery: Once the delivery is complete, you can click on ...
Thu, 17 Dec, 2020 at 11:16 AM
How do I cancel an order?
To cancel the order, click on the X button in red in the left bottom side of your screen after clicking on a order and seeing the order detail screen. P...
Thu, 17 Dec, 2020 at 11:31 AM
Can I assign a delivery boy while dispatching the order?
Yes, you can add the name of the delivery boy before changing the status to Out for Delivery To do that, once the order is ready to be dispatched, click...
Thu, 17 Dec, 2020 at 11:36 AM
Can the customer track the delivery boy live?
No, the customer can't track the delivery boy live once the order is dispatched from the pharmacy. However, we do plan to launch the feature in the next...
Thu, 17 Dec, 2020 at 11:37 AM
How would the customer know the status of his/her order?
The customer can know the order status through 2 ways: 1. WhatsApp: Every order update is notified to the customer automatically via WhatsApp. 2. Orde...
Thu, 17 Dec, 2020 at 11:43 AM
How do I view completed orders?
To view completed orders, click on the Orders tab from below and change the selection to Completed Orders
Thu, 17 Dec, 2020 at 11:45 AM
Can I stop accepting orders anytime?
Yes, you can stop accepting orders anytime by changing the toggle from ON to OFF. This toggle is present on Home, Orders & Account screen. Alternati...
Thu, 17 Dec, 2020 at 11:49 AM
Can I manage my orders from multiple devices?
Yes, we enable pharmacies to accept & manage their orders from various devices. You can login with the same mobile number on each device.
Sun, 18 Apr, 2021 at 4:49 PM