Orders

How do I know if I received a new order?
When you receive a new order, you would be notified with a push notification via the Easocare for Pharmacy on your mobile phone. To make sure you receiv...
Tue, 15 Dec, 2020 at 5:18 PM
How can I accept an order?
To accept a pending order: Open the Easocare for Pharmacy App Go to the Orders tab Click on the latest order       4. Click on the Green button which...
Wed, 16 Dec, 2020 at 4:30 PM
What if I don’t have the stock of an item in the order?
There are 2 ways to edit the order: Before you accept the order, click on Edit Order After accepting, if the payment hasn't been received, click on ...
Wed, 16 Dec, 2020 at 4:32 PM
What if the MRP of the item is different that my current batch at the pharmacy?
There are cases when the manufacturer would have changed the MRP in the newest batch which you have received at your medical store but our databases wouldn&...
Wed, 16 Dec, 2020 at 4:33 PM
How can I change status of the order?
To change the status of an ongoing order, select the order and click on the Change Status button to change the order state to the next status. Some stat...
Wed, 16 Dec, 2020 at 4:34 PM
How do I know if the customer has successfully paid online?
Your order can only be changed to the final status after the customer has successfully paid online. To check if the customer has paid, you would see the...
Wed, 16 Dec, 2020 at 4:36 PM
How do I add medicines if the customer has only uploaded a prescription?
If the customer has only uploaded a prescription, the order details would be blank along with an option to add medicines. To check the uploaded prescrip...
Thu, 17 Dec, 2020 at 10:26 AM
How can I view the customer’s uploaded prescription to verify the medicines?
You can view the uploaded prescription by clicking on the Rx icon in the order details page. The image would be opened in a popup where you can view the ...
Thu, 17 Dec, 2020 at 10:32 AM
How can I contact the customer?
You can contact the customer via phone or WhatsApp to interact easily. To do that, click on the order and you would get 2 options to reach the customer: 1....
Thu, 17 Dec, 2020 at 10:35 AM
How can I send a bill copy to the customer after the payment is successful?
Once you receive the online payment for the order, you can also send a bill/invoice to the customer using the Send Bill button. You can click a picture of t...
Thu, 17 Dec, 2020 at 10:57 AM